Policies & Rules
Please read and follow our guidelines for a pleasant stay
No Smoking
Smoking is strictly prohibited anywhere on the premises
Noise Policy
No loud music or noise disturbance at any time
Visitor Registration
All visitors must sign in on the visitors book at the gate
Payment
Full payment must be completed before entry
Damage Reporting
Report damages promptly; do not attempt any DIY fixes
Access Security
Do not share access codes or keys with anyone
Lost Items
Report all lost items to management immediately
Personal Belongings
All guests are responsible for the safety of their personal belongings
Damage Liability
Guests will be held liable for any damages caused during their stay
Lost Keys
Guests are responsible for any lost keys. A replacement fee of D200 will apply for each lost key
Weekly Cleaning
Our cleaners come every Friday starting at 9:00 AM. They will knock twice at each room. If no one responds, the room may not be cleaned unless the cleaners are still available
Check-in & Check-out
Check-in is at 3:00 PM and check-out is by 11:00 AM. Requests to adjust these times can be accommodated depending on incoming and outgoing guests
Overnight Guests
Only registered and authorized guests are permitted to stay overnight
Free Wi-Fi
Free 24/7 Wi-Fi availability for all guests
Cleaning Service
Additional cleaning service available upon request
24/7 CCTV
24/7 CCTV monitoring for your safety and security
24/7 Security
Round-the-clock security personnel on-site
Important Notice
Failure to comply with these policies may result in the termination of your stay without refund. We appreciate your cooperation in maintaining a safe and comfortable environment for all guests.
If you have any questions about our policies, please contact management at any time.